FAQ

• Payment Methods: 

We allow you to pay for your purchases with any of the following ways which you choose.     

A. Deposit in an account of our business.

You can deposit the full amount of your purchases at any of the following accounts of our company (in the name Panagiota Baltatzi) and inform us with one of the following ways:      

by sending the bank receipt or sending an e-mail in order to let us know that a deposit was made at sales@pennybaltatzi.com    or by telephone at +30 6983934057   

1. Piraeus Bank:

Piraeus Bank Account: 5505-039554-316

IBAN Piraeus: GR51 0172 5050 0055 0503 9554 316

BIC/SWIFT :PIRBGRAA    

2. N26 Bank

Note: The order will start being processed only when we get the information that the deposit was made. Therefore, products in your order can not be kept for your order before making a deposit.      

B. Using PayPal. Using Pay Pal allows users with PayPal account to transfer money. Through the secure area of the site, you can connect with the PayPal organization and make a transfer.   1. Phone number: +30 6983934057 2. e-mail: sales@pennybaltatzi.com 

• Shipping Methods

All orders are sent by courier. All products are sent by courier to the address you have registered in your order within 1-3 working days if the products  are in stock . If they are not in stock , you are notified via e-mail or by a telephone representative of Penny, and upon request, after communication  we process your order. The charge is based on the weight of the order and it  is paid by the customer . In very few exceptions where the volumetric weight of the order exceeds the real, then you need to calculate the volumetric delivery costs. 

Possible additional charges:

If you would like delivery on Saturday  you should make a note of it ή mention it  during your order. The charge for Saturday delivery is 4,00 €    

If you want delivery at a particular time it will be charged with the amount of 5,00 €    

The products are insured up to the amount of 293,00 €    

The transport is free when you order exceeds 200,00 € 

• Returns

We can replace a product that you have received and which is defective  from the manufacturer at his discretion. The customer has to inform us within 5 calendar days of the time he received the product. The costs of returning the goods at our headquarters initially are paid exclusively by the customer, and if it is proved that it is indeed a defective product, you will receive a new product with all shipping costs (including the initial cost of the shipment to us ) paid by us.  

In case of a mistake in the order made by the customer, we have no responsibility to replace the product. In this case it would be better to contact us by telephone.  

In the case where a mistake is made by us or our supplier on a product that has been  sent to you and it does not fit you we either return you the total amount of your order or we send you a new one with no transfer fees.  

In case of wrong size selection by the customer, you can  return the product and we will send  the right size with the shipping  costs paid  by the customer.

All prices include 24% VAT